Electronic Service Level Agreement (e-SLA)
Project/Organization Name: Electronic Service Level Agreement (e-SLA) Initiated by: Department of Information Technology, Govt. of NCT of Delhi About the project: ‘Electronic Service Level Agreement (e-SLA)’ project monitors the time bound delivery of government services as per provisioning of ‘The Delhi Right of Citizen to Time Bound Delivery of Services Act 2011′. Under this act, every citizen…