With over 1.25 Billion people, the only sustainable means in India for delivering services from the government to the citizens in a transparent and timely manner is through the Internet. This makes the need for a designing Citizen Experience with the least common denominator in mind a strategic imperative for PM Narendra Modi’s Digital India.
The Internet has in recent years emerged as a great leveller. It cuts across all of the traditional divisions and segments of society and is the most equitable means of providing access to government services at all levels. A greater government focus of leveraging the power of this medium was long overdue. To address this need, our prime minister, Shri Narendra Modi, launched the Digital India initiative with great fanfare this past week and also laid out a grand vision this program