Project/Organization Name: VoiceRTI
Initiated by: VoiceRTI
About the project: VoiceRTI is a voice-based platform that enables citizens to interact with their elected representatives via an automated call-in and playback Internet – Integrated Voice Response (IVR) system. The project VoiceRTI is conceived under the Informed Voter Project of Mumbai Votes.
Mobile phones have become the most pervasive and ubiquitous mode for connecting and interacting. In India, phones are essentially used for voice calls and SmS. VoiceRTI allows citizens to interact with the relevant democratic representatives and governance machinery via Voice calls.
IVR system allows citizens to directly ask questions to their elected representative by recording a 3min question automatically posted as a VoiceRTI on the website for the other citizens to listen to and participate in that issue. There will also be moderation and back-end processing on the voice message done where it will be correctly categorized in the online system.
Scope of case study : The potential of project to influence and galvanize other formal/informal citizen groups and platforms such as housing societies, student groups, NGO’s, think tanks, journalists, citizen’s from under privileged neighborhood, political scientists, and teachers had been immense.
Value proposition: VoiceRTIs can be channeled to elected representatives who will be asked for responses, commitments. These will then be made available via the play-back service component of the system where citizens can call in and listen to responses.
- VoiceRTI is conceived under the Informed Voter Project of Mumbai Votes.
- VoiceRTI allows citizens to interact with the relevant democratic representatives and governance machinery via Voice calls.
- It tracks down the number of politicians and number of relative articles to support VoiceRTI movement
- The direct quantitative impact in terms of service users in Mumbai is expected to be approximately 1.0 to 1.5 lakh citizens over an annual cycle.
Learning from the Project This practice can be replicated in other cities and states in India; enabling voters to have more information about their leader before voting.
Issues & Challenges: The availability of reliable resources is a challenge. The portal needs to be updated with current news and articles and new info every day. The performance related information about elected representatives needs to be checked and authenticated by the reliable resources and the admin regularly.
Project/Organization URL: www.mumbaivotes.com